What is your address, phone and business hours?
For pick up
Address:
Davie, FL.
Phone:
Text:
WhatrsApp:
Email:
Phone Support Hours: 9:00am-5:00pm EST Monday - Friday
Business Hours: Monday-Friday 9:00am-5:00pm EST
Do I have to have a tax ID/business license to order from your company?
If you are not billing or shipping within the state of Florida, all you need to do is place the order online. We don't charge sales taxes.
You need to create an account online first and fax or email us a copy of your Florida sales or use tax permit to us if you are billing or shipping within the state of Florida. Otherwise sales tax will be charged. Email: info@tophatdesignsllc.com
Is there a minimum order?
No, there is no minimum for all orders. However, we can only offer the bulk price for an item if you order a certain amount of that specific item, color included. If you would like to order a mixture of colors, you may either do so at the lower quantity price, or order the listed quantities for each item.
How do I create an order?
The easiest, fastest, and most reliable way to place an order is to do it online. Add the items you want to the shopping cart, then click check-out. Follow the simple steps until you have placed your order, then pay by credit card, PayPal, Amazon Pay, or any of the credit cards we accept. Also first time orders must ship to the billing address no exceptions for security verification.
You can also call in with your order and have a Customer Service Re[resentative place the order over the phone with you. When calling in, please have the item/model numbers ready to hand as well as credit or debit card. We cannot accept PayPal or Amazon pay when calling orders in.
How do I pay for my purchases?
We accept all major credit card payments (Visa, MasterCard, and Discover). You can also pay us through Paypal or Amazon Pay service. We do not ship COD. We will not process your order until we have received the payment.
How are items shipped and how do you calculate the shipping and handling?
The default shipping option is via FedEx and USPS First Class Mail for very small packages (2-3 hats or less). The shipping charge will be calculated after you enter your address on check out, but before the order is placed.
The shipping will be dictated by the shipping method, the weight of the order and the distance it is going.
Do you drop ship?
Our drop-shipping policy is very simple. Just make a note in the comment section of the order that says "Drop Ship" in your order notes so an invoice is not included with your order. Make sure that the billing address that you provide is the correct billing address for the card that you use.
***Note: On the shipping label, it will show our address as the ship to address. We can't change that.***
How soon will I get my order?
Orders being placed will take 5-14 business days to process first (THIS IS DEPENDANT ON THE EXTENT OF THE ART WORK FOR ANY AND ALL CUSTOM ORDERS) and then ship. The delivery time may also vary depending on your location; you may call us to find out how long it will take for your order to reach your location or you can also leave a note that says "Please Ship Asap" and we can get your order out faster. 1-000-000-0000
Any reference to "business days" will be Monday through Friday only.
THERE IS NO SATURDAY DELIVERY FOR RUSH ORDERS SHIPPING OUT
Can I return items?
We are so confident that you will like the hats we sell that we offer a 365-day Return Policy. The first in the wholesale industry. With our 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
- Products must be in the condition you received them and in the original packaging. Must not have been worn or in the appearance of being worn
- All dozen pack products must be returned by dozen and in the original packaging.
- Please include a note that includes your name and order number inside the returned package.
- All shipping costs for returns shall be at the customer's expense and we cannot refund the original shipping costs.
- All close out items and items marked as AS IS can not be returned.
- Once your return is received and inspected by the fulfillment centers (usually within 3 business days),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Some of the items are missing from my order. Why?
We provide the current stock for each item on the website by simply clicking the item you like and finding where it says "current stock" and a number will be listed for each item. If there are any shortages on your order you will either receive a phone call, voicemail, or an email letting you know which items are out of stock. If we do not hear back from you within 24 hours we will refund the missing items and ship the order out so that you can receive it in a timely manner.
I can't check out. What's wrong?
Make sure you use latest version of web browser. If you still have problem, call us to place your order over the phone with a Customer Service Representative.
Do you have a printed catalog?
No, we do not have a catalog to send out; our website is our catalog.
Do you have a showroom, and can I pick up my order locally?
Sorry, but we don't have a showroom and picking up your order locally is NOT possible.
Do I get a large volume discount?
Since we don't have a minimum order size the price for the items listed on the site are final regardless of quantity. Please sign up for our mailing list here if you'd like to receive coupon codes or promotional offers.
Do you ship internationally?
At this time, our wholesale license only allows us to ship within the United States. We cannot ship outside of this zone at this time. Any orders shipping outside of the United States will need to ship with a freight forwarder. Here is a link to a freight forwarder company you can use: https://www.freightcenter.com/services/international
How can I get a coupon code?
We send out coupon codes to our customers via email every month. Please sign up our mailing list here if you'd like to receive coupon codes or promotional offers. ONLY 1 coupon code per order; sometimes coupon codes cannot be combined.
Do you print/embroider/customize your product?
Yes, we do offer embroidery services. If you would like to know more info about this service please send an email to custom@.com.
How do I know my order was placed?
You will receive an email containing the details of your order. You will also be provided a unique Order ID (ex.122272) and a list of the items you ordered.
What should I do if I didn't receive my order confirmation?
We always encourage our customers to check their SPAM/FOLDER as sometimes our emails end up there. If you still don't see it please feel free to contact our customer service support and they will be able to assist you further.
How do I cancel or edit my order?
If you need cancel or edit your order; please contact us immediately at info@tophatdesignsllc.com or call us directly at 954.647.9222 As we tend to process and ship orders fairly quickly.
How do I track my order?
Please note that the tracking info is sent to the email that is provided to us and before the courier comes and does their pick ups from our warehouse. Give it a couple of hours after receiving your tracking info to give it time to update. Please contact us if you haven't received a tracking number within 3-5 business days since the order was placed. If a tracking number is not searchable after this period of time there are a few possible causes:
- The shipping company has not yet updated the most recent delivery information on their website.
- The tracking number is invalid or voided.
We suggest you contact our customer service support team in those situations and we will provide you with with your correct tracking info and will contact the courier on your behalf and you will be informed once there is further info.
The courier tried to deliver my package but I wasn't home; what should I do?
Please first contact the courier as they usually are able to try and deliver your package again the following business day or have you come pick up the package directly from them.
The tracking site says my package was delivered but I haven't received my order yet; what should I do?
Please note that we provide each customer with their tracking info. It is the customers responsibility to keep track of their package once the tracking info is sent. Kindly contact the courier if the package has arrived in your area and they will be able to assist you further. For any further assistance after contacting the courier please contact our customer service rep department and we can look into it. You can call us at 954.647.9222- or send us an email at info@tophatdesignsllc.com.
Do you accept purchase orders?
We do accept purchase orders from schools and government agencies only. Please send an email to info@tophatdesignsllc.com in order for a customer service rep to send you our company's purchase order form to fill out and email back. Once that info has been sent back to us a customer service rep will be in contact with you to go over and make sure the purchase order form is correct and the order ready to be placed.
Why am I getting an email from NoFraud?
NoFraud is our company's security system that verifies that all transactions in our system are legitimate by the customer placing the order. If you are receiving an email from NoFraud it is because your order was flagged as a potential fraud order and more info is needed in order to validate the info provided to us. NoFraud will ask you for a bank statement showing the transaction charge only you can hide all other transactions and account numbers as well when sending the info. TopHatDesignsLLC.com and NoFraud will NEVER ask you to provide your full credit card number, social security number, or any other sensitive data. Once the info requested has been sent and verified by NoFraud that will determine either a pass or fail on the order. If the order does pass then it will be process and ship the same day or following business day. If the order fails it will be cancelled immediately and fully refunded back to the original source of payment.
Coupon Codes
Coupon codes are sent out every month for a different percentage; coupon codes that you receive may not apply to some items. Only 1 coupon/promotion allowed per order. *Free shipping does not apply to orders shipping to Hawaii or Alaska.
Are there taxes on the order?
We only charge tax for customers in FL and KY. If you have a tax exempt info you can email it to us at service@.com and once you create the account let us know so we can manually update the account to tax exempt.
